Network Configuration
Your terminal must connect to the internet in order to process transactions and receive updates. Your terminal will be shipped with SIM installed and cellular enabled. You do not need to do anything to connect to the cellular 4G network.
When setting up your terminal for the first time, it's required that you connect to a Wi-Fi network (rather than relying on the 4G network). Using a Wi-Fi connection will allow the terminal to update its software and configuration quickly and helps keep the cost of your 4G SIM down as software updates aren’t utilising the cellular network.
To access the communication setting of the terminal, you will need a Merchant Passcode. Your Merchant Passcode restricts who can change terminal settings, including how the terminal connects to the internet.
How to Find my Merchant Passcode
Your Merchant Passcode is used to restrict access to your terminal’s configuration settings. The Passcode is set on the Cloud EFTPOS Web Portal. The initial Merchant Passcode is found in the terminal package. For further details, click here.
No Network Alert
If the terminal is NOT connected to a local or mobile cellular network, the following alerts will be displayed.
Only Displayed in Standalone Mode
The warning shown below displays in standalone mode, so this warning won't be displayed if the terminal is integrated to an ANZTEC machine.
Wi-Fi
Connecting to a Wi-Fi Network
| Step | Instructions |
|---|---|
| 1 | Select the Menu button (☰) from the top edge of the display, or hold the button down for 3 seconds |
| 2 | Enter your Merchant Passcode |
| 3 | Tap Settings > Communications |
| 4 | Tap the Wi-Fi toggle button turn on Wi-Fi |
| 5 | Find the correct trusted Wi-Fi network you want to join and select it |
| 6 | Enter the network password using the on-screen keyboard |
| 7 | Once the Wi-Fi password has been entered correctly, the Wi-Fi symbol will be visible in the status bar on the top of the screen. |
| 8 | The icon will indicate whether the terminal has a strong or weak connection to the Wi-Fi network. If the connection is weak, either move the terminal closer to to the Wi-Fi router, or you may need to install a Wi-Fi extender to boost your signal and range. |
Wi-Fi network passwords are case-sensitive.
Terminal will Automatically Reconnect to Wi-Fi
Each time the terminal leaves and re-enters this Wi-Fi network, the terminal will automatically re-connect to it.
Setting up a Hotspot Connection
The Smart Wash Terminal can connect to a Wi-Fi hotspot from a phone, if required. The steps to complete this are outlined below for iOS and Android.
iOS Hotspotting
Please follow the steps below to connect via hotspot:
On your iOS device, enter the Settings menu- Go to Personal Hotspot
- Enable the Allow Others to Join option
- On your Smart Wash Terminal, enter the Dashboard
- Enter the Merchant Passcode and tap on Settings
- Navigate to the Communications menu and tap on Wi-Fi
- Select the Wi-Fi network named after your iOS device
- Enter the password, as specified by the Personal Hotspot screen (Wi-Fi Password)
Android Hotspotting
Please follow the steps below to connect via hotspot:
On your Android device, enter the Settings menu- Search for "Hotspot"
- Go to Personal Hotspot
- Enable the Personal Hotspot option
- On your Smart Wash Terminal, enter the Dashboard
- Enter the Merchant Passcode and tap on Settings
- Navigate to the Communications menu and tap on Wi-Fi
- Select the Wi-Fi network name, as specified under your Android device's Hotspot Settings
- Enter the password, as specified under your Android device's Hotspot Settings
Cellular Mobile Network
Tip
Connecting to a Mobile network is only possible if a SIM card is fitted.
Note: You can check your local area coverage using the Optus website. https://www.optus.com.au/about/network/coverage
SIM Card
A SIM card is fitted into the terminal by Quest before delivery to you.
If the terminal successfully connects to cellular, the cellular symbol (📶) will be visible in the status bar on the top of the screen. This confirms that a SIM card is installed and operating correctly. If cellular reception is poor, you may need to operate the terminal in another location, or use Wi-Fi communication instead.
If you need to change the SIM card, contact support.
Turn Cellular On / Off
You may wish to enable or disable your cellular network. To do this, follow the instructions below.
| Step | Instructions |
|---|---|
| 1 | Select the Menu button (☰) from the top edge of the display, or hold the button down for 3 seconds |
| 2 | Enter your Merchant Passcode |
| 3 | Tap Settings > Communications |
| 4 | Tap the Mobile toggle button turn on/off the cellular connection |
Disabling Cellular Network
It is recommended that cellular communications remain on at all times to ensure that your terminal can connect to network in a variety of locations. It can also be used as a fallback network if the terminal cannot connect to Wi-Fi.
Check Data Usage
| Step | Instructions |
|---|---|
| 1 | Select the Menu button (☰) from the top edge of the display |
| 2 | Enter your Merchant Passcode |
| 3 | Tap Settings > Communications |
| 4 | Tap on the Mobile button |
| 5 | A report showing the data usage of both the Wi-Fi and Cellular networks will be displayed |
| 6 | You can see further details of usage over time by tapping the DATA USAGE buttons in both sections |
Network Priority
It is possible to connect to both a Wi-Fi network and mobile network at the same time. In this case, all interactions on the internet will use Wi-Fi as priority over using your Mobile data.