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Accepting Payments

Contactless enabled cards, smart phones or smart watches can be used as a method of payment on this terminal. The customer chooses a preset or custom amount and the terminal will then display the contactless logo on the screen.

The customer then taps their card or device above the contactless logo on the terminal’s display. Four green indicator lights will be displayed when the card or device has been successfully read. The transaction result will be displayed on the terminal as either approved or declined

Standalone Transactions

Selecting a Preset Transaction Amount

Customers are presented with 4 preset amounts (values are by logging into the Cloud EFTPOS Web Portal). A customer simply selects a single preset amount that they wish to purchase.

  1. The customer taps on a preset transaction tile
  2. The customer taps their contactless card or smart device on the card prompt screen
  3. The transaction result is displayed and the customer can select Receipt to obtain a receipt via scanning a QR code

Entering a Custom transaction Amount

Selecting CUSTOM AMOUNT will allow a customer to input any amount up to $99.00. The amount will change up (+) or down (-) by $1 when tapped.

Enabling Custom Amount

The CUSTOM AMOUNT button is not displayed by default. To enable this button, go to the Cloud EFTPOS Web Portal and turn Enable Custom Amount Input feature ON.

Transaction Screen
Custom Amount
Transaction Cancellation
Transaction Cancellation

Integrated Transactions

In an integrated environment, the transaction amount is passed from the ANZTEC machine to the terminal. The customer will only need to tap their card/device when prompted.

Integrated Screen
Transaction Cancellation
Transaction Cancellation

Cancelling a Transaction

To cancel a transaction, press the button. The terminal will then return to the preset amounts screen.

Transaction Cancellation
Cancel via Button
Transaction Cancellation

Understanding Error Codes & Declines

It is important for a terminal operator to understand payment error codes and why a transaction has declined in order to rectify any issues. A decline can occur for multiple reasons. It may be an issue with the customer’s card, the customer’s account, insufficient funds, the back end system, communications between the terminal and the back end system, etc. The error code is displayed on the declined screen.

Transaction Cancellation

Common Error Codes

Result Code Text Resolution
CE NO COMMS GATEWAY Check that the terminal is connected to the internet by either Wi-Fi or a mobile cellular network.
CA NO RESPONSE Check that the terminal is connected to the internet by either Wi-Fi or a mobile cellular network. Try the transaction again. If neither steps are successful, escalate to Quest Support.
51 CHECK ACCOUNT The transaction has been rejected by the issuing bank due to insufficient funds. Refer the cardholder to the card issuer. Ask the customer for an alternative method of payment.
55 PIN INCORRECT The customer has entered an incorrect PIN number. They should attempt to enter it again.
91 ISSUER NOT AVAILABLE The cardholder's bank is unable to be contacted to authorise the transaction. Ask the customer for an alternative method of payment.

For a full list of error codes, please view the Error Codes page.