Security Obligations

Prevent Theft & Tampering

All payment terminals must be placed in the care of trusted individuals. Once the terminal is in the hands of a trusted person, they are responsible for ensuring:

1. The terminal is kept in a safe location at all times
2. Ensure that no unauthorised tampering of the terminal occurs
3. Ensures no disassembly of the terminal occurs

The trusted person must inspect the terminal before trading each day to ensure the device has not been tampered with.

Device Maintenance & Repair

If someone arrives on site to inspect or maintain a Quest payment terminal, the following procedure should be followed:

• The date, time, reason for visit, serial number(s) of devices accessed, and the name and signature of the visitor should be recorded in a journal that is stored in a restricted access area.
• The credentials of the person should be visually inspected and their presence on site should be verified with a person within the business responsible for such site visits.

If you suspect that your device requires a repair, please contact support.

Procedure if the Device is Stolen

A customer should log on to their Cloud EFTPOS account, and block the terminal if they become aware that the terminal is stolen or missing. If terminal is located, contact Quest Support to unlock it.

To block a terminal in the Cloud EFTPOS Web Portal, follow these steps:

1. Log into the portal, click on Terminals on the left menu
2. Click on the stolen terminal
3. Click on the Block Terminal tab on the grey bar
4. Fill in the details accordingly and click Save in the bottom-right corner

End of Life Obligation

At end of life, your Quest payment terminal must be returned to Quest for secure disposal. Please contact support for further details.