Quick Guide
This guide will help you become familiar with the Quest Smart Wash terminal (referred to as terminal throughout this site) to deliver fast and secure transaction processing for your business.
Smart Wash Hardware Components
Terminal Components
CT400 Mounting Adaptor Components
| Number | Description |
|---|---|
| 1 | 3.5" Colour Display with Glass Touch Panel |
| 2 | Contactless Payment Tap Zone |
| 3 | Menu Button |
| 4 | Status Light (only visible when illuminated) |
| 5 | Serial Number Label |
| 6 | Wash Bay/POS Cable Connection Port |
| 7 | Nano SIM Card Modem Slot (under rubber door) |
| 8 | Wash Bay/POS Cable Exit Point (from mounting adaptor) |
| 9 | Terminal Mounting Points (same as the Quest CT400 terminal) |
| 10 | Optional (additional) Mounting Points |
Cable Components
| Number | Description |
|---|---|
| 1 | Connector to the Smart Wash Terminal |
| 2 | Cable Connection to the Wash Bay/POS |
Installation Guide
To install your device(s), please refer to the guide located here.
Bootup and Shutdown
Turning ON
To power on the terminal, press the large button for a few seconds. Once display turns on, release the button and allow 2 minutes for terminal to load.
Waking up
If the terminal is ON but the display is dim or OFF, simply press the button to wake the terminal up (display will turn on immediately).
Shutdown
Enter the Dashboard menu by holding the button down for a few seconds, this will prompt for the merchant passcode. After entering the passcode, tap the Power icon to bring up Restart and Turn Off options; slide the Turn Off option to the left to begin the shutdown process.
Shutting the terminal down
Shutting down the terminal is not required during normal operation.
Rebooting the Terminal
In the rare event that the terminal is on but unresponsive, a reboot can be triggered by holding down the button for > 10 seconds. When the screen goes blank, release the button. This action is a last resort if terminal is unresponsive.
Connecting to the Internet
The terminal must connect to the internet in order to process transactions and receive updates. Your terminal will be shipped with an Optus SIM installed and cellular enabled.
When setting up your terminal for the first time, it is recommended that you conntact to a trusted Wi-Fi network (rather than relying on the 4G network). Using a Wi-Fi connection will allow the terminal to update its software and configuration quickly if required and ensure you have network redundancy, should your 4G network become unavailable.
Connecting via a Wi-Fi network
See Wi-Fi Configuration for details on how to connect to Wi-Fi.
Connecting to a Cellular (4G) network
See Cellular configuration for details on how to connect to the mobile cellular (4G) network.
Status Bar Icons
At the top of the terminal's display, an area is reserved for the display of key status indicators.
| Number | Description |
|---|---|
| 1 | Time of Day (controlled by the Acquirer / Bank, not set on terminal) |
| 2 | Wi-Fi Signal Strength (if Wi-Fi is enabled) |
| 3 | Cellular Signal Strength (if Cellular is enabled) |
| 4 | Terminal Powered Indicator |
Using the Touch Screen
Using the touchscreen is just like using a modern smartphone. A light tap with your finger on an icon or button will trigger that action. Some screens may require you to scroll to view additional options. To do this, place one fingertip on the screen and drag your finger up or down on the screen.
Unresponsive Touchscreen?
If the touchscreen becomes unresponsive for some reason, a restart may be required. Scroll up to the Bootup and Shutdown section and refer to the tips for restarting your terminal.
Sounds
The terminal uses basic sounds for errors and successes. Sound volume and tone is not configurable.
Cloud EFTPOS Web Portal
To configure your terminal for specific transaction amounts or branding, please view the Cloud EFTPOS Web Portal section.